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Retail Systems Support Specialist

3 months ago

Soho, United Kingdom Connexa Technology Limited Full time
Position Title: Retail Systems Support Specialist

About Connexa Technology Limited:
Connexa Technology Limited is a prominent player in the technology sector, specializing in cutting-edge solutions for retail businesses. We are currently in search of a skilled Retail Systems Support Specialist to enhance our dedicated team.

Role Overview:
As a Retail Systems Support Specialist, you will be instrumental in maintaining the seamless functionality of retail systems for our clients. Your expertise will be crucial in delivering high-quality technical assistance, managing service inquiries, and collaborating with various teams to identify and resolve technical challenges.

Key Responsibilities:
1. Deliver technical assistance for retail systems, encompassing installation, configuration, and ongoing maintenance.
2. Diagnose and resolve hardware and software complications associated with retail systems.
3. Oversee and address incidents and service inquiries utilizing incident management tools.
4. Manage and support user accounts and access permissions within directory services.
5. Work in conjunction with internal departments and external partners to ensure prompt resolution of technical issues.
6. Maintain thorough documentation of support workflows and procedures.
7. Conduct training sessions for end-users to enhance their proficiency with retail systems.
8. Stay informed about the latest advancements and best practices in retail technology.

Essential Qualifications:
1. Demonstrated experience in a similar support role within retail technology.
2. In-depth technical knowledge of retail systems and associated hardware.
3. Proficient in utilizing incident management software for tracking service requests.
4. Experience in managing user accounts and permissions in directory services.
5. Strong analytical skills and meticulous attention to detail.
6. Excellent communication and interpersonal abilities.
7. Capability to work autonomously as well as collaboratively within a team.
8. Relevant certifications in technology support are advantageous.

Benefits:
1. Competitive remuneration and comprehensive benefits package.
2. Opportunities for professional growth and career progression.
3. A vibrant and supportive workplace culture.