Security Operative

1 day ago

Dumfries, Dumfries and Galloway, United Kingdom Vigilant Security Full time
Job Title: Security/Concierge Operative

We are seeking a highly experienced Security/Concierge Operative to provide our 5-Star front of house service delivery, while maintaining a subtle, yet visible security presence.

Job Purpose:

The successful candidate will be working alongside the local housing authorities in Dumfries and Annan, delivering a warm welcome to our visitors and providing a consistently superior level of guest service at all times.

Key Responsibilities:
  • Deliver a 5-star guest experience at all times
  • Provide a professional first impression and deliver beyond client/visitor expectations
  • Anticipate and action client requirements in a professional manner
  • Ensure all fire exits are kept clear. Health & Safety issues are reported
  • Maintain a high-security awareness at all times
  • Complete a full detailed handover at the end of each shift
Person Specification:
  • Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
  • Holds a true passion for high standards of guest service delivery
  • Ability to provide a 5-star guest experience
  • Previous experience in hospitality or a guest service facing role
  • Excellent interpersonal skills and the ability to interact with people at all levels
  • Immaculate presentation
  • Intuitive customer-related logic
  • Excellent telephone etiquette
  • Ability to work independently with confidence, using own initiative as required
  • Look for opportunities to enhance client/visitor experience
  • Clear, concise, and confident communication skills which are guest service orientated with a very keen eye for detail
  • Confidence and common sense to access and utilize expert resources when making decisions
  • Maintain and practice a high degree of confidentiality at all times.
  • Have an acute sense of security awareness
  • Valid SIA license preferred but not essential
  • 5 years of continuous work employment history without gaps and verifiable work history
About Vigilant Security:

Vigilant Security covers a range of security-related services including manned guarding, mobile patrols, and keyholding. We pride ourselves on delivering seamless service to our clients and ensuring our staff from the outset are given the skills required to be competent. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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