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Catering Support Assistant

2 months ago


Durham, Durham, United Kingdom Durham University Full time
About Durham University

At Durham University, we take pride in our community, as our staff are integral to our esteemed institution, which plays a vital role in our local area.

We motivate our team to achieve remarkable outcomes and invite you to become part of our exceptional workforce.


Within the University, we offer a diverse range of positions and responsibilities, collectively contributing to our thriving community.

Whether you are at the beginning, in the midst, or nearing the end of your career, there is a position suited for you. We recognize that each individual possesses unique talents to contribute.

At the University, we actively promote and support equality, diversity, and inclusion.

It is essential that everyone can express their true selves and thrive in an environment where mutual respect and fairness are paramount.

We aspire for our staff and broader community to feel content, secure, and proud to be associated with Durham. We seek candidates who share these values.


We encourage applications from individuals belonging to groups that are under-represented in our workforce, including those with disabilities, women, and individuals from black, Asian, and minority ethnic backgrounds.



Role Overview


Catering Support Assistants play a crucial role in delivering a professional, responsive, and efficient catering service for students, staff, and visitors. This includes ensuring that food production is presented, served, and replenished to an exceptional standard, adhering to established operating procedures.

The successful candidate will also assist with the daily cleaning of kitchen and catering equipment, as well as the receipt and storage of goods, including checking and signing for deliveries.


Team members in the catering department are expected to adopt a flexible approach to their work and undertake any or all of the tasks outlined, regardless of their assigned shift.

Specific Role Information


The successful candidate will be required to work any 5 days out of 7, which may include evenings and weekends. Typical working hours range from early morning to late evening.


This role involves a degree of physical manual handling, including lifting and transporting catering equipment. The successful candidate will be expected to work flexibly across all catering areas.



Benefits of Working at Durham

Joining the University comes with a competitive salary and a host of fantastic benefits, including:

  • 27 days of annual leave per year (in addition to 8 public holidays and 4 customary days), totaling 39 days including time off during the holiday season.
  • Comprehensive travel support, including parking across campus, a cycle-to-work scheme, and discounts with local transport providers.
  • Access to discounts through our benefits portal, covering supermarkets, high street retailers, IT products, entertainment, and attractions.
  • On-site nursery facilities and access to holiday camps for children aged 5-16.
  • Extensive health and wellbeing support, including discounted memberships for our state-of-the-art sports and gym facilities, as well as a 24/7 Employee Assistance Programme.
  • Opportunities for staff volunteering activities.
  • Family-friendly policies, including generous maternity and adoption leave.
  • A commitment to professional development, offering qualifications, IT skills training, courses, and apprenticeships.
  • Attractive pension schemes.
Learn more about our comprehensive rewards and benefits package.
Candidate Requirements

To be considered for this role, candidates should demonstrate the following skills and experience:

  • Strong spoken and written communication skills.
  • Basic digital literacy, including proficiency in using the internet and email.
  • Fundamental numeracy and literacy skills.
  • Experience working collaboratively within a team.
  • Ability to manage time effectively to meet deadlines.
  • Capacity to follow instructions accurately, whether spoken or written.
  • Experience in a customer-focused service environment.
  • Prior experience in maintaining a clean working environment.
Desirable Criteria

  • Level 2 Basic Food Safety Hygiene certification.
Application Process
We prefer to receive applications online.

When applying, candidates should submit a CV and/or a statement detailing their experience and how they meet the criteria outlined above.

Updates regarding your application will be communicated at various stages throughout the selection process.

Please check your spam/junk folder periodically to ensure you do not miss any updates.


Contact Information

If you have any questions about the role or the application process, please reach out for assistance.
Typical Role Responsibilities


Here are the types of activities you will be expected to undertake:


Service Delivery

  • Deliver exceptional service to students, colleagues, and visitors by following established procedures (training will be provided).
  • Ensure personal and team safety by adhering to health and safety regulations, including wearing appropriate protective clothing.
  • Learn to operate everyday equipment and tools under the guidance of experienced colleagues.
  • Follow instructions from senior colleagues to complete assigned tasks.
  • Assist in monitoring stock levels and controls.
Team Collaboration

  • Support and cooperate with team members.
  • Assist colleagues in completing their tasks when requested.
  • Help maintain facilities and equipment safely and securely.
  • Report any issues to senior colleagues.
Communication and Personal Development

  • Demonstrate a commitment to equality, diversity, and inclusion in line with the University's values.
  • Utilize digital devices and applications (such as email) to communicate effectively with students and colleagues.
  • Perform any other reasonable duties as required.

Please note that by submitting your application, Durham University will process your data in accordance with applicable privacy regulations.