Account Handler

1 month ago

Brierley Hill, Dudley, United Kingdom Footman James Full time
Job Title: Account Handler

We are seeking a highly motivated and enthusiastic Account Handler to join our team at Footman James. As an Account Handler, you will be responsible for actively contacting new and potential clients to promote our insurance offerings and ensure that the correct department can provide a quotation for that client.

Key Responsibilities:

  • Input details of telephone calls into diary systems, always asking for advice when needed.
  • Book appointments for Development and Account Executives and handlers with prospects, leads and existing clients ensuring that they are fully qualified leads.
  • Co-ordinate Development and Account Executives/handlers diaries to ensure optimum use of time and bookings.
  • Coordinate the allocation of leads and ensure they are contacted in good time and actively followed up.
  • Ensure that company procedures and systems are followed and reviewed.
  • Achieve targets, and produce accurate and complete management information.
  • Manage the lead/pipeline databases and pro-actively chase others to maximise conversion.
  • Generate new prospects and leads for new business enquiries via the telephone, email and face to face.
  • Manage mail shots and lead generation projects providing accurate and timely MI.
  • Ensure any pipelines and client management systems are kept up to date and have the required MI readily available.
  • Liaise with other departments to attend to customers' needs.
  • Linking to the correct product to match the clients' demands, needs and expectations.
  • Provide excellent customer service.
  • Provide admin support to the sales team with processing quotes and new business.
  • Communicate effectively with other departments.

What We Offer:

  • Holiday entitlement of 26 days plus bank holidays.
  • Opportunity to progress your career across the entire Ardonagh family.
  • Gain CII or ACII qualifications to boost your knowledge and career prospects.
  • Pensions scheme for when you feel it's time to retire.
  • 24-hour support for physical and mental wellbeing.
  • 1 days paid volunteering day to give back to our communities.
  • The Spotlight Awards, where we shine a light on the brightest talent across our group.

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