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Customer Service Representative
3 months ago
Position Overview:
In this exciting opportunity, you will enjoy:
- Attractive remuneration: £13,000 achievable through performance-based earnings
- Incentives: Our unlimited commission structure rewards the dedication and effort of our outstanding team members, with additional peak season bonuses.
- Employee Discounts: Enjoy significant discounts on Dreams products, along with numerous other brands including dining, travel, and retail.
- Purchase Options: You will have the chance to acquire additional vacation days, private health insurance, or savings and loan plans.
- Training and Growth: Our thorough onboarding process ensures you start your career with us on the right foot, with opportunities for advancement as you gain experience.
- Health and Wellness: We collaborate with the Retail Trust to provide a comprehensive wellness platform, featuring a 24-hour helpline, out-of-hours GP services, and access to counseling.
Job Responsibilities:
As a member of our Retail team, you will play a crucial role in the success of our store.
We aim to make every customer interaction exceptional, so you will engage closely with customers to understand their needs and guide them in making significant purchases.
Ready to take initiative and immerse yourself in the role? Here’s a glimpse of your daily tasks...
- Creating a welcoming atmosphere for our customers through outstanding service.
- Assisting customers throughout their in-store experience, from greeting them at the entrance to understanding their sleep preferences.
- Becoming a Sleepmatch Expert, utilizing our advanced sleep technology to assist customers in selecting the perfect mattress tailored to their needs.
- Contributing to the store's overall appearance, including general upkeep and updating displays.
Candidate Profile:
We are looking for individuals who embody the following qualities:
- Customer-Centric: You possess a friendly and engaging demeanor, with a natural talent for connecting with customers.
- Effective Communicator: Your strong communication skills enable you to build rapport and foster excellent relationships with both customers and colleagues.
- Driven: While prior sales experience is not required, you should have the ambition and motivation to meet KPIs and sales objectives.
- Collaborative: Every team member contributes to creating a positive work environment where everyone feels valued and respected.
- Eager to Learn: Understanding that a good night’s sleep is personal, your curiosity and willingness to learn will make you an exceptional Bed Expert.
- Adaptable: You should be prepared to commit to a flexible schedule of 16 hours per week.
