Order Processing Specialist

3 weeks ago


Chesham, Buckinghamshire, United Kingdom Insite Public Practice Recruitment Limited Full time

Job Summary

We are seeking a highly organized and detail-oriented Sales Order Coordinator to join our team at Insite Public Practice Recruitment Limited. As a Sales Order Coordinator, you will be responsible for coordinating all new orders and ensuring a smooth process from order processing to stock and delivery.

Key Responsibilities

  • Process incoming orders and confirm prices, stock availability, and deliveries
  • Raise quotations when requested and identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customers and the external sales team through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods and tools
  • Meet personal and customer service team KPIs and targets
  • Handle customer complaints, providing appropriate solutions and alternatives
  • Keep records of customer interactions and liaise with 3PL warehouses to ensure correct information is sent for orders to be fulfilled correctly and on time

Requirements and Skills

  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills and ability to multi-task, prioritize, and manage time effectively
  • Used to working in a busy office environment (2 to 3 years experience) and highly computer literate
  • Good working knowledge of Microsoft Office and a strong team player
  • Flexible and keen to learn

What We Offer

  • Base salary of £28,000 per annum
  • Company pension and great bonus of up to 20% per year
  • 25 days holiday per year + statutory holidays and car parking provided
  • Office based Mon-Fri 9am-5pm


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