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Unified Communications Specialist

2 months ago

London, Greater London, United Kingdom Lorien Full time
Job Description

Company: Lorien

Job Title: Unified Communications Engineer

Job Type: Full-time

Industry: Investment Banking

Location: Remote (Hybrid working)

Salary: Up to 80k + package

Job Summary

We are seeking an experienced Unified Communications Engineer to join our team at Lorien. As a key member of our IT department, you will be responsible for designing and implementing enterprise voice solutions, automating and enhancing communication systems, and providing support for IP phones and other communication systems.

Key Responsibilities
  • Design and Implement Enterprise Voice Solutions: Develop and implement comprehensive voice solutions that meet the needs of our clients.
  • Automate and Enhance Communication Systems: Use automation tools such as PowerShell, Puppet, and Ansible to improve operational efficiency and reduce costs.
  • Provide Support for IP Phones and Communication Systems: Troubleshoot and resolve issues related to IP phones, dealer boards, and other communication systems.
  • Manage and Maintain Windows Server/Desktop Environments: Ensure the stability and security of our Windows Server/Desktop environments, including VMware Infrastructure and related systems.
  • Perform System Patching, Upgrades, and Compliance Work: Stay up-to-date with the latest security patches and compliance requirements, and perform upgrades and maintenance as needed.
  • Collaborate with Tech Teams: Work closely with other tech teams to ensure seamless service delivery and operational stability.
Requirements
  • Experience with Cisco Unified Communications: Proven experience with Cisco Unified Communications, Cisco Prime Collaboration Provisioning (PCP) and Deployment (PCD), Cisco Expressway C&E, Cisco Jabber/WebEx Teams/Meetings, Session Initiation Protocol (SIP)/Integrated Services Digital Network (ISDN)
  • Experience with Microsoft/Windows Systems: Experience with Microsoft/Windows systems, 365, Azure, Teams & Server Suite
  • Proficiency in Automation Tools: Proficiency in automation tools such as PowerShell, Puppet, and Ansible
  • Cloud Services Experience: Experience with cloud services such as AWS/Azure
  • Strong Communication Skills: Strong communication skills and experience in a fast-paced, regulated environment
  • Proactive Team Player: A proactive team player with a focus on continuous improvement and operational excellence