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Sanctuary Support Team Lead

2 months ago

Harlow, Essex, United Kingdom Mind in West Essex Full time
About Us

Mind in West Essex is a leading mental health charity dedicated to providing comprehensive support and services to individuals experiencing mental health crises. We are an independent organization affiliated with Mind, the National Association for Mental Health, and share common values and principles.

Our vision is for West Essex to be a place where people talk openly and positively about mental health, and where everyone gets the support and respect needed to live well.

Job Summary

This role supports the Sanctuary Manager and other Sanctuary Coordinators in staffing the Crisis Alternative locations across West Essex, coordinating shifts, and supporting a team of Sanctuary Support Workers. The successful candidate will provide brief interventions to individuals experiencing mental health crises.

Main Responsibilities
  • Support a small number of people requiring practical and emotional support in a safe and supportive environment as an alternative to hospital admission.
  • Welcome people referred to the service and address immediate presenting issues.
  • Support service users to develop emotional management, personal, and life skills to enable them to grow in self-confidence and attain greater independence.
  • Develop links and good relationships with external agencies, including accommodation providers, health services, police, housing, debt advice, drug and alcohol services, etc.
  • Ensure the safety of service users.
  • Work effectively with other team members and supportively with co-workers when on shift.
  • Carry out supervisory responsibilities for on-duty Sanctuary Support Workers.
  • Act with care, kindness, and compassion at all times.
  • Be a positive role model for team members.
  • Be professional and act as an ambassador for Mind in West Essex in all contact with other agencies.
  • Provide and collate data and reports as required for effective contract monitoring and impact measurement.
  • Work in accordance with all Mind in West Essex policies, procedures, aims, and objectives.
  • Work in an equitable and inclusive manner at all times.
  • Ensure compliance with legal, ethical, and regulatory requirements.
Key Performance Indicators
  • Support service users to develop emotional management, personal, and life skills.
  • Develop links and good relationships with external agencies.
  • Ensure the safety of service users.
  • Work effectively with other team members.
  • Carry out supervisory responsibilities.
  • Act with care, kindness, and compassion.
  • Be a positive role model.
  • Be professional and act as an ambassador.
  • Provide and collate data and reports.
  • Work in accordance with Mind in West Essex policies and procedures.
Requirements
  • Understanding of developing and delivering services within a health and social care setting.
  • Understanding of the principles of trauma-informed care and a person-centered approach to care.
  • Understanding of the relationship between mental health and social issues.
  • Understanding of relevant legislation and policies.
  • Ability to deal with stressful and difficult situations.
  • Ability to prioritize and manage workload.
Preferred Qualifications
  • Line management of staff.
  • Development and management of projects in a health and/or social care setting.
  • Experience of the assessment and referral processes in healthcare settings.
  • Understanding of mental health conditions.
  • Experience of working with individuals with care and support needs.
  • Creative and flexible approach to working with individuals.
  • Good IT skills, including Word, Google Workspace, and Excel.
Working Conditions
  • Ability to work unsocial hours and on a shift rota covering 7 days per week.