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Senior Business Analyst
1 month ago
We are seeking a seasoned Senior Business Analyst - CRM Implementation to join our team at IKO Waterproofing and Insulation EU. As a key member of our organization, you will be responsible for leading projects from a solution delivery perspective, from requirements gathering to delivery, in an Agile, Scrum-based environment.
Key Responsibilities:- Lead projects from a solution delivery perspective, from requirements gathering to delivery, in an Agile, Scrum-based environment.
- Support project and program managers to build project plans and timelines.
- Build and maintain accurate user stories/business requirements with user acceptance criteria that will be used by developers, testers, and shared with clients to ensure that business value is effectively captured and realized.
- Liaise between the client and project team in evaluating business value of user stories/business requirements and prioritizing them for execution by the team.
- Position solutions and options to business stakeholders.
- Support and collaborate with the development team during the implementation of the requirements in order to clarify and refine user stories.
- Create supporting technical documentation (matrices, sample calculations, field definitions, flow diagrams) where UI/UX designs and API definitions do not capture nuanced product requirements.
- More than 8 years of experience as a Salesforce Business Analyst on large and complex technology projects with a strong focus on digital.
- Minimum 3 years of experience with large and medium-size projects that involve a combination of internal teams and external partners.
- Strong client-facing/customer-facing experience to deliver solution overviews, webinars, and training.
- Business process flows and modeling.
- Experienced with SDLC methodology, running projects from requirement gathering, design, testing, documentation, training through implementation and post-live support.
- Solid presentation, facilitation, interview, and workshop facilitation skills.
- Solid communication skills with the ability and experience working with executive-level staff.
- Knowledge of Customer Relationship Management (CRM) software, preferably Salesforce.com and Salesforce Communities.
- Demonstrative experience using native mobile apps and responsive design to digital solutions to strengthen client brands and improve customer relationships, leaning on tools such as CRM.
- Successful delivery of e-commerce, digital marketing, and CRM projects.
- Oracle JDE is an asset.
- Working experience with a leading e-commerce and integration platform(s), including but not limited to Salesforce, WordPress, Oracle Fusion Middleware, ECM, or Web CMS.
- XML/XML Schema and experience with data modeling.
- UI/UX design principles.
- SharePoint experience is an asset.
- Basic knowledge of CSS/HTML/Javascript.
~30% travel within Europe locations is required.
