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Contract Management Specialist

2 months ago

Kent, United Kingdom United Living Group Full time
Job Description

As a Contracts Manager at United Living Group, you will play a pivotal role in ensuring the effective management and delivery of multiple contracts. Your primary objective will be to ensure programme requirements are met while working in line with both Company and regional objectives, and achieving client and customer aspirations and expectations.

Key Responsibilities:

  • Accountable for the successful management of contracts, attending pre-contract meetings, devising a strategic programme of works at the start of the contract, and continually monitoring progress to ensure contracts achieve targets in respect of safety, time, cost, quality, and customer satisfaction.
  • Responsible for the design, quality management, resource planning, defects management, and out-of-hours working, ensuring appropriate procedures and documentation are in place in line with the Contract requirements.
  • Manage the Company's obligations and rights under the terms of the contracts.
  • Act as a visibly strong leader of HSQ&E, promoting high standards of health and safety and environmental management by attending Health & Safety Meetings, developing Health and Safety Plans, ensuring compliance with Company procedures, carrying out SHEQ and quality audits, and setting a good example.
  • Ensure that all HSQ&E activity and reporting is accurate, legally compliant, and within group policies, highlighting and resolving concerns when identified.
  • Ensure that contracts are staffed adequately and led and managed effectively, maintaining high levels of commitment and morale, and ensuring good two-way communication occurs.
  • Actively support the Business Unit Director and the Operations Manager in the management of areas of opportunity and risk that may impact the business plan.
  • Monitor that the induction process is being followed in line with the United Way of working for all employees on site.
  • Ensure that the United Way of working contract delivery processes are complied with and adopted into all daily disciplines.
  • Support the Bid Team work-winning activity, such as assisting with feedback, writing contributions to PQQ and tender submissions, attending interviews or presentations, etc.
  • The Contracts Manager will be responsible for developing and establishing excellent working relationships through effective communication with Clients and Stakeholders, liaising with Clients to build trust and enhance understanding, attendance at meetings, chairing weekly meetings to a prescribed agenda, and attendance at Client events.
  • Responsible for the delivery of client strategies and ensuring the Company is achieving KPIs and meeting Client Critical Success Factors and implementing initiatives to ensure their continual improvement.
  • Lead all of the People responsibilities for the team, including undertaking and monitoring the completion of Performance & Development Reviews, supporting and coaching team members to achieve both individual and business objectives.
  • Manage all employee-related matters, liaising with People Services as necessary.
  • Ensure robust contract and delivery programmes are produced, which include design and procurement, and that the team takes full ownership.
  • Provide up-to-date and accurate reports on the Contract progress and highlight any potential risk to the relevant parties.
  • Responsible for ensuring strong working relationships are maintained on the Contract by the Operations and Commercial teams to ensure good financial and programme controls are in place and ensuring that any financial implications are discussed and progressed with the Commercial team.
  • Contribute fully to the development and implementation of Company policies and procedures.
  • Market the business with existing and new clients to assist the business development team.
  • For each project, the Contracts Manager will ensure robust processes to minimise defects during and after construction and ensure defects are dealt with promptly by assisting Resident Care.
  • Any other duties reasonably assigned.

Qualifications:

The Contracts Manager will ideally have:

Minimum relevant Level 6 qualification (NVQ) and/or relevant membership of professional body (MCIOB/MICE) and/or construction-related degree.

Appropriate CSCS card.

SMSTS certificate desirable.

Demonstrable experience of delivering multiple contracts across a variety of geographical locations.

Experience and knowledge of Quality Management systems and processes.

Ability to plan and coordinate effective resource allocation, including supply chain, staff, directly employed operatives, etc.

Ability to lead large, high-performing, multiple-disciplined teams to ensure high standards of safety, excellent service delivery, and sound financial outcomes.

Knowledge of document management system.

Proficient using Microsoft Office programmes, including Excel, Word, Outlook.

Valid driving licence.