Helpdesk Administrator

We are seeking a highly skilled and experienced individual to join our team as a Helpdesk and Switchboard Operator at Rx Plus.

This is a dynamic and challenging position that requires exceptional customer service skills, attention to detail, and the ability to work in a fast-paced environment.

• Provide exceptional customer service to patients, visitors, and staff via various communication channels.
• Manage incoming requests, escalating complaints as necessary and supporting continuous improvement.
• Log and track requests, providing regular updates to stakeholders and ensuring timely resolution.
• Sort and dispatch requests to relevant departments, maintaining a high level of confidentiality.
• Monitor communication channels, handle incoming requests, and resolve issues accurately and efficiently.

• Previous experience in a similar role or position is essential.
• Excellent communication skills, with the ability to communicate effectively and maintain a high level of confidentiality.
• Committed to following procedures and ensuring tasks are fully completed.
• Exceptional organizational skills with the ability to prioritize to meet deadlines.
• Intermediate knowledge of business software systems, including word processing, spreadsheet, presentation, and email management.

We are a dynamic and supportive team, committed to delivering exceptional patient care and service. As a Helpdesk and Switchboard Operator, you will be working in a fast-paced environment, requiring flexibility and a proactive approach to meet the needs of the business.

We offer a competitive hourly rate and a range of benefits, including holiday pay and opportunities for professional development.