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Guest Relations Specialist

2 months ago

Richmond, Greater London, United Kingdom Haven Full time
Welcome to the opportunity to be a part of our esteemed Guest Experience Team at Haven.

As a vital member of our Guest Experience Team, your responsibilities will include...

  • Crafting personalized Welcome Packs to ensure our guests feel appreciated from the moment they arrive.
  • Providing a warm reception to guests in our lively reception area.
  • Delivering exceptional hospitality through follow-up calls, making sure guests feel valued and attended to throughout their stay.
  • Sharing your local insights and recommendations to enhance our guests' experiences.
  • Collaborating effectively with team members to address any inquiries or concerns, ensuring a comfortable and satisfying stay for our guests.
What We Offer:

  • Complimentary access to our Leisure Facilities, including the swimming pool.
  • Up to 50% discount on food within the park and 20% off in our retail outlets.
  • Exclusive access to our Corporate Box at the O2 Arena.
  • Significant discounts with various national brands and retailers.
  • 20% discount for you, your family, and friends across Haven and Warner Leisure Hotels.
  • Recognition and reward programs.
  • Opportunities for training and development, including fully funded qualifications.
  • Comprehensive Health, Mind & Money Support Programme.
  • Enhanced family-friendly policies and pay (eligibility criteria apply).


Compensation:
 Competitive hourly rates based on age.

Experience and Qualifications
Previous experience is not required to become a part of our Guest Experience Team.

While you may have a background in Hospitality, Customer Service, or Guest Relations, we are committed to providing the necessary training and support to help you excel in your role.

We seek individuals who are...

Warm and welcoming communicators, maintaining a positive demeanor even in challenging situations. A customer-focused approach is essential, as you will be the primary point of contact for our guests. Your ability to engage with guests and handle situations with a smile will ensure they feel genuinely cared for and valued.

About Us:
We are part of the award-winning Bourne Leisure family, which includes Haven and Warner Hotels. With a dedicated team of 9,000 members across 39 beautiful seaside locations, we are committed to providing exceptional experiences.

Working Environment:
Our workplace is defined by our exceptional team members and their commitment to our culture.

At Haven, we pride ourselves on our inclusive environment, which emphasizes valuing and supporting every team member.

We prioritize transparency and openness in our interactions, allowing team members to express their authentic selves.

Working hours are scheduled on a rota basis over a 7-day period, which may include evenings and weekends depending on the role.

We strive to offer flexibility, including both full-time and part-time opportunities.

We look forward to hearing from you