Carelink Operator

4 weeks ago


Derby, Derby, United Kingdom Brackenberry Full time
Carelink Operator Job Description

We are seeking a highly skilled and experienced Carelink Operator to join our team at Brackenberry Ltd. As a Carelink Operator, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Respond to emergency and non-emergency calls from clients and members of the public, using your excellent communication skills to resolve issues efficiently.
  • Utilize our computerized call handling system to record and manage calls, ensuring accurate and timely documentation.
  • Collaborate with our team to identify and resolve technical issues with alarm equipment, ensuring seamless service delivery.
  • Conduct regular tests on installations to ensure optimal performance and report any faults or issues.
  • Provide exceptional customer service, responding to queries and concerns in a professional and courteous manner.
Requirements:
  • Proven experience in customer-facing roles, with a strong track record of providing excellent service.
  • Ability to work effectively in a fast-paced environment, managing multiple calls and tasks simultaneously.
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Basic computer skills, including data entry and record-keeping.
What We Offer:
  • A competitive hourly rate of £12.09 - £15.26.
  • The opportunity to work with a dynamic and supportive team.
  • A chance to develop your skills and experience in a challenging and rewarding role.

Please note that this is a temporary position, with the possibility of extension or conversion to a permanent role. We are an equal opportunities employer and welcome applications from all qualified candidates.


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