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Client Solutions Manager

2 months ago

Bournemouth, Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Overview

The Solutions Manager is a pivotal role that holds substantial responsibility, serving as one of the initial points of contact for clients engaging with the J.P. Morgan team.

Position Summary:

As a Solutions Manager within the Client Solutions team at J.P. Morgan, you will be instrumental in ensuring that transactions are executed and integrated seamlessly and promptly to enhance revenue potential. Your proactive approach will facilitate the effective implementation of new business initiatives into J.P. Morgan. You will oversee the project management of both new and incremental transactions, gaining insight into the diverse range of products offered by JPM, while also identifying opportunities for ongoing enhancements in client onboarding processes.

Key Responsibilities:
  • Deliver a 'Best in Class' client implementation experience
  • Take full ownership of deal implementation from inception to completion
  • Manage projects involving virtual teams from various organizational functions (e.g., Sales, Product, Operations, Technology)
  • Serve as the primary contact for clients, aligning on structure, requirements, and operational models, conducting regular meetings, and addressing client concerns.
  • Collaborate with sales and account management teams to provide support and consultancy during the sales cycle, including assistance with RFPs and participation in client presentations, as necessary.
  • Communicate effectively and clearly with Senior Sponsors and other key stakeholders
  • Proactively track project progress using project plans, issue logs, and status reports
  • Identify and manage the escalation and resolution of issues and risks, maintaining project momentum
  • Ensure smooth transitions of new business into Business As Usual (BAU) with no disruptions
  • Identify opportunities for process enhancements and take ownership of their execution
  • Maintain up-to-date knowledge of product offerings and regulatory requirements.
Essential Qualifications, Skills, and Capabilities:
  • Self-motivated individual capable of thriving in a high-pressure environment
  • Highly organized and methodical in execution
  • Excellent verbal and written communication skills
  • Ability to manage multiple tasks and prioritize effectively, demonstrating strong time-management abilities
  • Proficient in quickly understanding and resolving or escalating issues
  • Strong proficiency in Microsoft Office applications.
Preferred Qualifications, Skills, and Capabilities:
  • Demonstrated experience in Project Management, including leading virtual teams and managing complex projects
  • Proven success in client-facing roles
  • Familiarity with Securities Services Products
About J.P. Morgan

J.P. Morgan is a premier global financial services firm, providing strategic guidance and products to the world's leading corporations, governments, affluent individuals, and institutional investors. Our commitment to delivering first-class service drives our operations, as we strive to cultivate trusted, long-term partnerships that assist our clients in achieving their business goals.

We recognize that our workforce is our greatest asset, and the diverse talents they contribute to our global team are integral to our success. We are an equal opportunity employer, valuing diversity and inclusion within our organization. We do not discriminate based on any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, or disability, or any other basis protected by applicable law. We also accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. For more information about requesting accommodations, please refer to our FAQs.

About the Corporate & Investment Bank Team

The Corporate & Investment Bank is a global leader in investment banking, wholesale payments, markets, and securities services. We are entrusted with the business of the world's most significant corporations, governments, and institutions across more than 100 countries. Our services include strategic advice, capital raising, risk management, and liquidity provision in markets worldwide.

J.P. Morgan offers investor solutions that assist clients in safeguarding their portfolios, optimizing efficiency, and capitalizing on opportunities in diverse global markets. Our teams support clients through a global custody network that spans 100 markets, providing custody and asset servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management, and depositary receipt solutions. Our clientele includes asset and fund managers, asset owners, banks and broker-dealers, hedge funds, alternative investors, and insurance companies.