Surf Resort Ambassador

17 hours ago


Edinburgh, Edinburgh, United Kingdom Lost Shore Surf Resort Full time

About the Role:

The Visitor Experience Team is the heartbeat of Lost Shore Surf Resort, crafting unforgettable experiences for our visitors. As a Visitor Experience Team Member, you'll be the face of our resort, delivering exceptional service and ensuring every interaction leaves a lasting impression.

Key Responsibilities:

  • Respond to visitor inquiries and resolve concerns in a timely and accurate manner.
  • Work collaboratively with the Visitor Experience Team to deliver a world-class visitor experience.
  • Accountable for delivering accurate information and exceeding visitor expectations.
  • Report to the VE Manager and work with VE Team Leaders to achieve visitor targets and maintain a secure and trusted environment.

What We're Looking For:

  • A customer-centric approach with a passion for delivering unparalleled service standards.
  • The ability to thrive in high-pressure environments and maintain composure in challenging scenarios.
  • A spirit of enjoyment and a passion for our core offerings and experiences.

Why Join the Lost Shore Team?

  • A front-row seat to the opening of Europe's largest inland surf resort.
  • A team that knows how to have fun at work but equally understands the value of hard graft.
  • A chance to put your stamp on Lost Shore's legacy.
  • A competitive benefits package including 28 days paid holiday, pension, and more.


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