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Installation Manager
2 months ago
Orion Windows is seeking an experienced and reliable Installation Manager to oversee installations in customers' homes across the North Yorkshire area.
The ideal candidate will have a strong background in team management, with excellent customer service, communication, and negotiation skills.
Key Responsibilities:- Quality Assurance: Ensure that all installations meet the highest standards of quality, efficiency, and customer satisfaction.
- Contract Management: Manage contracts, assign work to surveyors, and support them with technical challenges to ensure timely delivery.
- Team Coordination: Schedule and coordinate fitting teams and contractors to ensure smooth operations.
- Customer Liaison: Serve as the main contact for all trades, ensuring seamless project execution and customer satisfaction.
- Site Visits: Conduct site visits to resolve issues, maintain safety standards, and ensure client satisfaction.
- Stakeholder Relationships: Develop strong relationships with stakeholders, customers, suppliers, and dealers.
- Data Analysis: Collaborate with the Head of Installations to gather data on quality and costs.
- Professional Development: Maintain professional knowledge through training and enforce organisational standards.
- Issue Resolution: Address and resolve customer issues promptly while ensuring health and safety compliance.
- Leadership Skills: Strong planning, organisation, and leadership skills with a proactive, can-do attitude.
- Customer Focus: Excellent customer service, communication, and negotiation abilities.
- Process Improvement: Ability to challenge existing practices, improve processes, and maintain high-quality standards.
- Team Management: Experience in team management, with strong interpersonal skills and commercial awareness.
- Technical Knowledge: Proficient in IT with desirable experience in the window/conservatory industry.
- Continuous Learning: Technical understanding of installation processes and a commitment to continuous learning.
