Customer Service Representative
2 weeks ago
We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As the face of our business, you will be responsible for providing exceptional service to our customers, ensuring they have a memorable experience with us.
Key Responsibilities- Provide warm and friendly greetings and farewells to customers, ensuring they feel valued and appreciated.
- Utilize your knowledge to help customers find the best products to suit their needs, both in-store and online.
- Process sales, orders, and refunds efficiently and effectively.
- Process deliveries and help to get new stock onto the shop floor.
- Maintain a clean and tidy shop floor and back of house area.
- Stay up-to-date with company activity and promotions.
- Support floor moves, sale set-ups, and launches.
- Adhere to all company policies and procedures.
- Ensure GDPR procedures are followed at all times.
- Deliver excellent customer service standards, focusing on customer needs and satisfaction.
- Exhibit a passionate commitment and enthusiasm for the FatFace brand, demonstrating our brand vision and values.
- Align yourself with our social and environmental mission and champion actions that you can directly impact.
- Provide a personal, genuine, and authentic approach to customer interactions.
- Act with integrity, demonstrating a passion for, interest in, and understanding of others.
- Value and respect the team at all levels, getting on well with everyone around you.
- Play an active and positive part in the team, embracing every opportunity to contribute.
- Enhance relationships with appropriate use of humor and tailoring your approach for each individual interaction.
- Proactively offer customers alternative ways to buy across our multichannel proposition.
- Deliver on operational standards to maintain expected requirements across all core components.
- Experience in a customer service environment is desirable but not essential.
- Excellent interpersonal and communication skills.
- A positive can-do attitude.
- Ability to work productively in a high-pressure environment.
- Confidence in taking the initiative and working under your own direction at times.
- A team player.
- Great time management.
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox, our online platform, offering amazing online discounts, home workouts, wellbeing content, and popular brand discounts.
- THRIVE, our learning management system, providing access to thousands of pieces of learning.
- Dental insurance (employee-funded).
- Pension scheme.
- EAP support around the clock.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced family-friendly policies, including maternity leave.
- Refer a friend scheme.
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