Service Desk Engineer
7 days ago
Job Title: 2nd Line Support Analyst
Job Summary:
Intec Select is seeking an experienced 2nd Line Support Analyst to join our team. As a key member of our IT support team, you will be responsible for providing technical support to end users, managing tickets, and escalating issues as needed.
Key Responsibilities:
- Technical Support: Provide technical support to end users, troubleshooting and resolving issues related to hardware, software, and peripheral devices.
- Ticket Management: Manage and prioritize tickets, ensuring timely resolution and escalation as needed.
- Escalation: Serve as a point of escalation for first-line support calls, providing expert technical guidance and support.
- Team Collaboration: Collaborate with the IT team to ensure seamless support and resolution of technical issues.
- Professional Development: Stay up-to-date with the latest technologies and best practices, sharing knowledge and expertise with the team.
Requirements:
- Technical Skills: Microsoft Exchange, Active Directory, Cloud (Azure, AWS, or Google Cloud), SCCM, Office 365, Mobile Device Management, Intune, Windows Servers, Server Virtualization (Hyper-V/VMware), Local Area Networking, Symantec Products, Cisco LAN/WAN (routers, switches, ASAs), Routing/Switching Equipment (Cisco, Dell, HP).
- Experience: 2+ years of experience in a similar role, with a strong background in IT support and technical troubleshooting.
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
What We Offer:
- Competitive Salary: £38,000 - £55,000 per annum.
- Excellent Benefits Package: Comprehensive benefits, including health insurance, retirement plan, and paid time off.
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