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Hotel Front Office Manager

2 months ago

Arundel, West Sussex, United Kingdom HR-CL Limited Full time

Job Summary: We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at HR-CL Limited. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front office operations, and leading a team of receptionists.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service to guests, responding to their queries and resolving any issues in a professional and courteous manner.
  • Front Office Operations: Manage the day-to-day operations of the front office, including checking in and out guests, handling room assignments, and maintaining accurate records.
  • Team Leadership: Lead and motivate a team of receptionists, providing guidance and support to ensure excellent customer service and efficient front office operations.
  • Training and Development: Provide training and development opportunities to team members to enhance their skills and knowledge.
  • Performance Management: Monitor and manage the performance of team members, providing feedback and coaching to improve performance.

Requirements:

  • Experience: A minimum of 2 years' experience in a hotel front office role, with a proven track record of providing exceptional customer service and leading a team.
  • Skills: Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Knowledge: Knowledge of front office systems and procedures, with the ability to maintain accurate records and manage front office operations.
  • Education: A degree in hospitality or a related field, or equivalent experience.

What We Offer:

  • Competitive Salary: A competitive salary package, including a basic salary and performance-related bonuses.
  • Benefits: A range of benefits, including health insurance, pension scheme, and paid time off.
  • Career Development: Opportunities for career development and progression, with a focus on promoting from within.