Business Centre Operations Manager

2 weeks ago

London, Greater London, United Kingdom One Avenue Group Full time
Job Description

We are seeking a highly motivated and experienced Business Centre Operations Manager to join our team at One Avenue Group. As a Centre Manager, you will play a key role in ensuring the smooth operation of our business centre, providing exceptional customer service, and driving business growth.

Key Responsibilities:
  • Client Services Management:
    • Conduct regular client service reviews to ensure high service levels are maintained.
    • Address client complaints in a professional and timely manner.
    • Conduct pre-move-in and pre-move-out meetings with clients, managing associated tasks and inventories.
  • Financial Management:
    • Take responsibility for revenue, budgeting, and full reviews of profit and loss (P&L) statements of the centre.
    • Oversee and manage pre-billing checks, dilapidations, and deposit returns.
    • Manage billing, debt chasing, and other financials with clients.
  • Operational Efficiency:
    • Assess resources within the centre and ensure operational efficiencies.
    • Conduct audits across Health and Safety, Fire, and other Risk Assessments.
    • Review and enhance all internal operational processes.
    • Continually assess the centre and make recommendations for improvements.
  • Contract Management:
    • Learn and understand the terms and conditions of client contracts.
    • Raise basic licence agreements and service agreements on our client management system requests.
Requirements:
  • At least 5 years' operational experience within a client-facing industry.
  • Proficient in H&S regulations and Facilities Management.
  • Experience of managing budgets and P&L.
  • Proficient use of Microsoft Office Word, Excel, and PowerPoint.
Desirable Attributes:
  • Possess an exceptional eye for detail and are committed to maintaining high standards.
  • Strive for perfection in every task.
  • Leads by example and carries out responsibilities with a hands-on approach.
  • Willing and 'can-do' attitude.
  • Motivational and energetic leadership style with the ability to accurately assess others' needs and respond accordingly.
  • Exceptional written and verbal communication skills, adaptable according to recipient and situation.
  • Extremely organised and able to stay in control under pressure.
  • Ability to prioritise and organise workload and remain composed as and when demands may change.
  • Sufficient self-drive to achieve one's potential with the ability to work through obstacles with grit, determination, and ownership.
  • A desire to build a career in a space where continual growth and learning is required.
  • Ability to accept and implement constructive feedback with positivity.
What We Offer:
  • Initial annual starting salary of £40 - £45k.
  • 20% annual bonus based on site and company performance.
  • 33 days annual leave (inc. of all bank holidays).
  • Fully paid training opportunities.
  • Social events.
  • Supportive team-oriented culture across organisation.

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