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Surveillance Support Coordinator
2 months ago
Company Overview
Founded in 1981, JD Group has grown from a single location in the Northwest of England to a prominent omni-channel retailer specializing in Sports Fashion, Outdoor Gear, and Gym Equipment. With a workforce exceeding 60,000 and over 3,400 retail outlets across more than 30 global markets, we are committed to delivering exceptional customer experiences.
As a publicly traded entity on the London Stock Exchange since 1996 and a member of the FTSE100 since 2019, JD Sports Fashion Plc continues to expand its footprint both domestically and internationally.
Our ambition is to lead the global market in omni-channel retail within the sports and outdoor sectors. To achieve this, we seek individuals who are dedicated to our strategic vision of being a people-oriented, innovative, and customer-centric organization that prioritizes operational excellence while exploring new growth opportunities.
Position Summary
We are currently looking for a Security Operations Assistant. In this role, you will primarily oversee the monitoring of our 24-hour gyms while also supporting the Security Controller with alarm and CCTV surveillance across all JD Sports Fashion PLC locations. Your key responsibility will be to ensure prompt responses to all alarm incidents and keep relevant stakeholders informed.
Key Responsibilities:
- Efficiently manage alarm activations and communicate updates to stakeholders.
- Adhere to all protocols related to the Alarm Receiving Centre (ARC) and escalate issues as necessary.
- Coordinate with law enforcement and fire services regarding alarm incidents.
- Utilize technical expertise to assist with the setting and activation of intruder alarms.
- Monitor CCTV footage in retail locations and report any concerns to the appropriate management.
- Compile and distribute nightly reports detailing any incidents.
- Identify and report faults to the Security Technology team, ensuring incident numbers are recorded.
- Comply with all company policies and health and safety regulations.
- Conduct weekly checks according to the established schedule.
- Maintain professionalism and courtesy at all times.
- Perform additional tasks as required to meet business needs.
- Provide requested footage for compliance with GDPR regulations.
Required Skills and Experience:
- Proven experience in adhering to health and safety standards.
- Strong computer literacy, as all records are maintained in databases.
- Ability to thrive under pressure in a dynamic environment.
- Collaborative team player, providing support to colleagues and the Duty Controller.
- Effective communication skills, both written and verbal.
- Quick and positive response to issues in a fast-paced setting.
- Prior experience in the security sector or Alarm Receiving Centre is essential.
- Successfully pass required examinations upon completion of training.
At JD Sports, we recognize the dedication of our employees in contributing to our success, and in return, we offer a range of exceptional benefits:
- Complimentary parking.
- Incremental holiday entitlement.
- Employee discounts on JD Group products and other affiliated brands.
- Pension plan.
- Opportunities for personal and professional development.
