Luxury Hotel Night Manager

4 weeks ago

Banchory, United Kingdom REED SPECIALIST RECRUITMENT LTD Full time
Job Title: Luxury Hotel Night Manager

Nestled in the picturesque landscapes of Aberdeenshire, our luxury hotel offers an unparalleled blend of elegance and comfort. As an award-winning establishment, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests.

Responsibilities:

  • Staff Scheduling: Ensure the Front Office night team is appropriately staffed by using business forecasts.
  • Guest Services: Oversee and participate in the prompt and courteous check-in and check-out of guests.
  • Guest Inquiries: Address questions or issues related to guest room accommodations and rates.
  • Security: Maintain effective key control and participate in customer room security matters.
  • Financial Procedures: Monitor advance deposit and credit procedures.
  • Night Audit: Complete the night audit checklist.
  • Guest Feedback: Respond to both positive and negative guest comments and written feedback, developing strategies for improvement.
  • Maintenance Reporting: Report major repair needs to the Property Manager.
  • Daily Reports: Check arrival, events, and VIP lists, informing relevant individuals about returning, VIP, and special guests.
  • Front Office Proficiency: Be proficient in all Front Office procedures, including the Opera booking system, to serve as a resource when needed.
  • Policy Compliance: Monitor Front Office activities regarding discounts, billing instructions, and hotel credit policy compliance.
  • Account Management: Manage Pay Master accounts, ensuring payments are received within terms.
  • Team Leadership: Utilize leadership skills to maximize team productivity and satisfaction.
  • Service Monitoring: Monitor the night team's service and teamwork daily, focusing on improving service delivery efficiency.
  • Operational Improvement: Recommend improvements to guest service and Front Office operations to the Front of House Manager.

Benefits:

  • Accommodation: Shared cottage accommodation in a quiet village, costing 300 per month including bills.
  • Transport: Provided transport from accommodation to the hotel for shifts (no car required).
  • Tips Tronc (Circa 3,000 pa)
  • Working Hours: 5 days a week, 10:30 PM - 7:30 AM, with 2 consecutive days off each week.
  • Meals: Meals provided on duty.
  • Pension: 5% employer pension contribution.
  • Holidays: 30 days of holiday.
  • Training: Ongoing training and development opportunities.
  • Perks: One luxury guest experience per year for you and a loved one

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