Pay and People Operations Assistant

3 weeks ago

Chester, Cheshire, United Kingdom RSM Full time
About the Role

We are seeking a highly organized and detail-oriented Pay and People Operations Assistant to join our team at RSM. As a key member of our Pay and People Operations Team, you will play a crucial role in supporting the Senior Analyst with ensuring excellent client experience across Pay and People for RSM.

Key Responsibilities
  • Support the delivery of pay gap reports and pay and people administration, including but not limited to People Manager administration, P11d service, and pension administration service.
  • Review current processes and look for enhancements, with the support of the Team Leader and wider members of the Pay and People team where appropriate.
  • Enhance the People Manager experience for the user and help towards the goal of providing a premium service for RSM clients.
  • Upgrade the Gender Pay Gap reporting experience for clients and help towards the goal of providing a premium service for RSM clients, incorporating enhancements in technology wherever possible.
  • Provide various operational support to Payroll and HR Consultancy teams.
  • Assist with all HR administration in relation to People Manager, including data entry and updating electronic files.
  • Assist with implementations and the training for all new and existing People Manager clients.
  • Support HR Consultants with all types of HR administration in relation to HR and Payroll clients.
  • Draft the provision of providing gender pay gap calculations to clients using Payrite, Inpay, and RSM's manual calculator solutions.
  • Help and respond to clients efficiently within agreed timescales.
  • Look for potential to improve our offering to HR and Payroll clients.
About the Ideal Candidate

The ideal applicant will have strong administration and/or operations experience, ideally within a payroll and/or HR team, with a demonstrated passion for process review and improvement. You will have strong numerical abilities coupled with proven knowledge of MS Office, in particular Excel. Experience of the P11d process and other cyclical HR and payroll tasks are advantageous. Similarly, an understanding of professional services or an outsourced provider high-volume environment is desirable, but not essential.

Essential Competencies
  • Strong Microsoft Excel, Word, and PowerPoint skills (Excel to a high level).
  • Good numeracy.
  • Demonstrate confidence and professionalism while being approachable.
  • Resilience and strong attention to detail.
  • Excellent and positive interpersonal and communication skills, both written and verbal.
  • Ability to work independently (without face-to-face daily line management – we are a national service line and work hybrid/remotely very often).
  • Good organization and prioritization skills, ensuring project timelines and deadlines are met.
  • Flexibility, adaptability, and problem-solving abilities.
  • Discretion and ability to maintain confidentiality.
  • Ability to review and improve service and processes and look for enhancements in how we work to deliver increased efficiencies, automation, and digital transformation.
Desirable Experience
  • HR and/or Payroll/HRIS experience.

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