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Housing Services Assistant
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Housing Services Assistant. As a key member of our team, you will play a vital role in providing high-quality customer service to our tenants and stakeholders.
Key Responsibilities- Provide excellent customer service to tenants and stakeholders, responding to queries and concerns in a timely and professional manner.
- Work closely with colleagues to ensure that our customers' expectations are met, and their needs are addressed.
- Assist with the management of tenanted properties, including conducting property visits and maintaining accurate records.
- Develop and maintain effective relationships with tenants, stakeholders, and colleagues to promote a positive and supportive working environment.
- Contribute to the development and implementation of policies and procedures to improve customer service and tenant satisfaction.
- A competitive salary and benefits package, including a generous annual leave entitlement and employer pension contributions.
- Opportunities for career development and training, including a comprehensive induction program and ongoing support and guidance.
- A supportive and inclusive working environment, with a strong focus on teamwork and collaboration.
- Access to a range of employee benefits, including a healthcare cash plan, employee assistance program, and savings and borrowing scheme.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with tenants, stakeholders, and colleagues.
- Proven experience of working in a customer-facing role, with a strong focus on providing high-quality service.
- Ability to work independently and as part of a team, with a flexible approach to working hours and tasks.
- Good organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficient IT skills, including a working knowledge of Microsoft Office and databases.
We are an equal opportunities employer and welcome applications from candidates of all backgrounds. If you are a motivated and customer-focused individual who is passionate about providing high-quality service, we would love to hear from you.
