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Senior IT Support Engineer

2 months ago

Worcester, Worcestershire, United Kingdom CV Library Full time

Job Title: Senior IT Support Engineer

Location: Worcester

Salary: Up to £35,000

We are seeking an experienced IT Support Engineer to join our team as a Senior IT Support Engineer. As a key member of our team, you will be responsible for providing advanced technical support to our clients, troubleshooting complex issues, and ensuring the smooth operation of their IT infrastructure.

About The Role:

Our client is a leading Managed Service Provider (MSP) based in Worcester, committed to providing exceptional IT support and services to a diverse range of clients. The team is driven by a shared goal of delivering innovative solutions and maintaining the highest standards of customer service.

The Role:

As a Senior IT Support Engineer, you will be responsible for:

  1. Providing 2nd and 3rd line support for a variety of IT issues, both remotely and on-site.
  2. Managing and resolving complex technical issues across multiple platforms, including Windows Server, Office 365, networking equipment, and cloud services.
  3. Collaborating with clients to understand their needs and provide tailored IT solutions.
  4. Leading and participating in IT projects, including system upgrades, migrations, and deployments.
  5. Mentoring and guiding junior engineers, fostering a culture of learning and professional development.

What We Offer:

  1. Competitive salary up to £35,000, depending on experience.
  2. Opportunities for professional development and career progression.
  3. Flexible working arrangements and a healthy work-life balance.
  4. Regular team events and a positive company culture.

If you're ready to take the next step in your IT career and join a forward-thinking MSP, we want to hear from you.