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Home Emergency Claims Specialist
2 months ago
Location: Remote
Hours: 37.5 hours per week on a 3-week Rota, Monday - Sunday, between 8:00 and 17:00 with 1 in 3 weekends.
About the RoleWe are seeking an exceptional Claims Handler to join our growing Home Emergency team at Davies Group. As a Claims Handler, you will be the first point of contact for our customers in moments that matter, ensuring the correct information is communicated and policy cover is validated.
Key Responsibilities- Respond to inbound calls from home emergency insurance customers
- Review and set up new claims, appointing contractors and updating claims on internal systems
- Responsible for validating the policyholder, diagnosing the issue, and deploying the appropriate trade contractor, keeping the customer informed throughout
- Take excess policy payments, arrange boiler services, and negotiate with contractors
- Opportunity to multi-skill across many insurance product lines
- Professional and amiable approach
- Experience in a 'First Notification of Loss' (FNOL) for an Insurer or Claims Handler is an advantage
- Previous contact centre experience is an asset but is not essential
- Excellent telephone manner with strong customer service skills and the ability to think on your feet
- Demonstrate strong attention to detail in all tasks
- Self-motivated and engaged
- Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
- Ability to use 'soft skills' such as empathy, tact, assertiveness, and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
- PC literate with excellent administrative skills
Davies Group is a community of outstanding people. We welcome different perspectives, support each other's ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.
We are dynamic, innovative, and connected. We strive for what's next, empower our teams to discover new paths, and believe in the power of Davies to make a difference.
We aim to be an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
