Progress and Welfare Coach

1 week ago

Huddersfield, Kirklees, United Kingdom Study Group Full time
About the Role

We are seeking a highly skilled and compassionate Progress and Welfare Coach to join our team at the University of Huddersfield International Study Centre. As a key member of our Progression and Welfare Team, you will play a vital role in supporting international students from induction through to university progression.

Key Responsibilities
  • Deliver weekly Prepare to Progress (P2P) tutorials, providing academic, well-being, and employability guidance to students.
  • Track student performance, liaise with the academic team, and implement intervention strategies as needed.
  • Collaborate with academic tutors to provide resources that support student performance.
  • Work with the Progression and Welfare Team to ensure student wellbeing and follow processes for under-18 students.
  • Ensure attendance is tracked, interventions are completed, and records are maintained according to the Attendance Policy.
  • Assist in organising and facilitating progression, enrichment, and engagement activities.
  • Support students in maintaining their mental and physical health.
  • Address welfare-related issues, referring to DSL/DDSL as necessary, and manage a caseload of students requiring support.
  • Understand and follow wellbeing and safeguarding procedures and policies, including supporting students with additional needs.
  • Safeguard all students according to relevant policies, including Prevent Duty and Child Protection Policy.
  • Respond to First Aid emergencies, and unwell students, and support students in attending appointments.
  • Support students during the arrival process and address welfare issues outside normal office hours if required.
  • Accurately input and maintain student details throughout the year.
  • Cover duties for absent staff, adhere to compliance requirements and support events and new student inductions.
  • Contribute to the Progression and Welfare Team by sharing best practices, covering sessions for absent colleagues, and attending meetings as scheduled.
About You

We are looking for a candidate with a qualification in a related discipline and a coaching qualification (or willingness to work towards one). Experience in providing welfare, emotional, and pastoral care to students is essential, as is experience in administration and an understanding of compliance requirements in an academic setting. Awareness and understanding of safeguarding is also essential, and experience working with vulnerable groups is desirable.

About Us

Study Group is a leading international education provider dedicated to helping students around the world achieve their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available.

Organisational Compliance

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted: Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

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