Scheme Coordinator

5 days ago

Newbury, West Berkshire, United Kingdom Stonewater Full time

Job Summary:

We are seeking a skilled Scheme Coordinator / Wellbeing & Community Liaison to join our team at Stonewater. As a key member of our housing operations team, you will play a vital role in delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.

Key Responsibilities:

  • Carry out wellbeing checks and respond to emerging changes in circumstances, identifying and managing risk, including safeguarding, to ensure the well-being and safety of our residents.
  • Engage with older people and their families to identify issues that are important to them and support them in accessing a programme of wellbeing and social initiatives, onsite and virtually.
  • Develop relationships with partner agencies that provide wellbeing opportunities and support customers to produce and access a programme of wellbeing and social initiatives.
  • Routinely carry out health and safety, fire safety, and warden call system checks to ensure compliance and achievement of consistently high service standards.

Requirements:

  • Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
  • Good general IT skills, including Microsoft Office applications, and a willingness and aptitude to learn our in-house systems.
  • Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
  • A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
  • Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies, etc.
  • Thinks practically and logically and produces high-quality work, overcoming problems/issues to meet deadlines.
  • Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.

What We Offer:

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.

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