Cloud Operations Specialist

3 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time
Job Title

Cloud Operations Engineer

Job Description

As a Cloud Operations Engineer at Sage, you will be responsible for ensuring the availability, security, and performance of our cloud-based systems. You will take ownership of your products and work closely with cross-functional teams to design and implement solutions that simplify customer experiences, mitigate risks, and improve usability.

Key Responsibilities

• Take personal accountability for your products to ensure they remain available, secure, and performant.
• Lead during high-pressure incident scenarios, balancing technical resolution and stakeholder communication.
• Participate in our 24x7 on-call rota and work collaboratively across team boundaries.
• Use technology and knowledge to design and implement solutions that simplify customer experiences, mitigate risks, and improve usability.
• Closely co-ordinate with product delivery teams to ensure that designs, standards, and quality can be implemented improving the customer experience.
• Research and build knowledge of new & generally available services, new ways to use technologies, and changing business processes to gain efficiencies and improve customer experience.
• Communicate with key stakeholders on planned changes, incidents, and service improvement plans.
• Monitor applications and systems, identifying issues proactively and mitigating them to improve the customer experience.
• Enable continuous deployment cycles and on-demand deployment processes.
• Perform 'code' and 'code/infrastructure' deployments.
• Maintain Configuration Management Databases for key services.
• Operate to ISO standards and document all processes.
• Adhere to Sage standards and processes.

Requirements

• Excellent communicator - able to articulate complex technical issues in simple terms when communicating with non-technical audiences or Sage business stakeholders.
• Operating Systems: Windows, Linux &/or MacOS.
• Strong analytical, debugging, and problem-solving skills.
• Scripting knowledge for task automation (PowerShell, Bash, Ruby, Python).
• Experience dealing with multiple teams, multitasking & prioritisation skills.
• Proficiency in English language, verbal and written with ability to build relationships and influence.
• Proficiency/exposure to SRE activities like - Software/System Engineering and Toil reduction.
• Experience building and maintaining Infrastructure as Code and CI/CD processes.
• Experience with applications deployed in either AWS or Azure that are using distributed computing, containers, Kubernetes and/or serverless technologies.

About Sage

Sage is a leading provider of cloud-based business management solutions for small and medium-sized businesses. We leverage the future of AI to help business owners spend less time on routine tasks and more time pursuing their ambitions. Our colleagues are the best of the best, and we're committed to creating an inclusive and supportive work environment that allows everyone to thrive. If you're passionate about technology and customer experience, we'd love to hear from you

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