Operations Manager

4 weeks ago


Essex, United Kingdom Surya Hotels Full time
Hotel Operations Manager Job Description

Surya Hotels is seeking an experienced Hotel Operations Manager to oversee the successful running of our hotels and restaurants. As a key member of our team, you will be responsible for driving standards, improving guest experiences, and leading a team of professionals.

Key Responsibilities:

  • Manage hotel operations, including front-of-house, back-of-house, and housekeeping teams.
  • Develop and implement strategies to improve guest satisfaction, occupancy rates, and revenue.
  • Lead and motivate a team of hospitality professionals to deliver exceptional customer service.
  • Monitor and analyze financial performance, including P&L, occupancy rates, and revenue.
  • Collaborate with other departments to ensure seamless operations and excellent guest experiences.

Requirements:

  • Proven experience in hotel operations, preferably in a similar role with site and P&L responsibility.
  • Strong hospitality background, preferably with F&B experience gained in hotels or high-volume restaurants.
  • Excellent management skills, including recruiting, performance managing, and leading a team.
  • Commercially astute to monitor and analyze trends and identify opportunities.
  • Flexible approach and a 'can-do, will-achieve' attitude.

What We Offer:

  • A highly competitive salary, with tips.
  • 28 days holiday, inclusive of public holidays.
  • AE pension.
  • Bike to work scheme.
  • Varied working times and great opportunities to advance your career.
  • Big discounts on hotel stays and meals throughout the group.
  • Our new Wagestream facility.
  • Employee Assistance Programme, to access support 24/7, free and confidential.

If you are a motivated and experienced hospitality professional looking for a new challenge, please get in touch with us. We look forward to hearing from you soon.



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