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Field Service Engineer
2 months ago
Job Opportunity at Taylor Higson
We are seeking an experienced Field Service Engineer to join our team at Taylor Higson, a leading provider of document solutions and imaging services. As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of our catalogue of print on demand equipment, primarily toner-based presses, ensuring optimal performance and customer satisfaction.
Key Responsibilities:
- Conduct regular preventive maintenance to ensure equipment reliability and longevity.
- Provide on-site technical support and training to customers, enhancing their operational efficiency.
- Maintain accurate records of service activities, including job reports and inventory management.
- Collaborate with the technical support team to escalate and resolve complex issues.
- Stay updated with the latest technological advancements and product updates.
Requirements:
- Proven experience as a Field Service Engineer or similar within the digital printing industry, ideally with experience of toner-based equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar.
- HNC in Mechanics or Electrical Engineering, or experience-based equivalent.
- Strong technical and electro-mechanical fault-finding skills.
- Outstanding customer service skills with the ability to communicate effectively.
- Ability to work independently and manage a flexible schedule.
- Valid driving license and willingness to travel across the UK.