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Leisure Receptionist

2 months ago

Newport, Newport, United Kingdom Celtic Manor Resort Full time

Job Summary

We are seeking a highly skilled and friendly Leisure Receptionist to join our team at Celtic Manor Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating a warm and welcoming atmosphere for our guests.

Key Responsibilities

  • Provide exceptional customer service and respond to guest inquiries in a timely and professional manner
  • Manage the front desk operations, including check-in, check-out, and room assignments
  • Process payments and handle guest complaints in a fair and efficient manner
  • Collaborate with other departments to ensure seamless guest experiences
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • Ability to work a variety of shifts, including evenings, weekends, and holidays

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Us

Celtic Manor Resort is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales. We are committed to providing exceptional service and creating unforgettable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.