Client Relations Specialist
3 weeks ago
We are excited to announce an opportunity for a dedicated Service Advisor to become part of the esteemed team at Kream, a prominent dealership associated with a leading UK automotive brand.
Kream is committed to providing outstanding customer service, ensuring that every client enjoys a fulfilling experience. If you thrive in a customer-focused environment and have relevant experience, this role may be the perfect fit for you.
This position demands exceptional communication abilities and a knack for adhering to established protocols in a dynamic setting while upholding high standards of professionalism and the company's core values.
Key Responsibilities:
- Efficiently manage customer bookings and appointments with the workshop.
- Provide accurate cost estimates tailored to customer needs.
- Optimize workshop productivity to ensure maximum capacity utilization.
- Generate detailed job cards, invoices, and estimates.
- Address customer inquiries promptly and courteously through various communication channels.
- Welcome customers in a professional manner and offer necessary assistance.
- Keep clients updated on vehicle status and any additional services required.
- Promote relevant products and services when suitable.
Candidates should possess experience as a Customer Service Advisor within a dealership or garage and hold a valid driver's license.
In return, Kream offers a competitive salary, a collaborative team atmosphere, and pathways for career growth within the organization.
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