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Customer Experience Specialist

2 months ago

Manchester, United Kingdom Airtime Full time
About the Role

Airtime is a dynamic and innovative company that empowers its customers through a unique approach to customer service. We are seeking a highly skilled and empathetic Customer Experience Specialist to join our team.

Key Responsibilities

  • Maintain a positive and professional attitude towards customers, ensuring a high level of satisfaction and loyalty.
  • Investigate and resolve customer queries in a timely and effective manner.
  • Develop in-depth knowledge of our product to provide accurate and helpful information to customers.
  • Ensure all customer interactions, transactions, and comments are accurately recorded and up-to-date.
  • Provide feedback on the efficiency of our customer service process to drive continuous improvement.
  • Liaise with the marketing team to ensure seamless customer communications.

Requirements

  • A self-starter with a strong sense of ownership and a can-do attitude.
  • A fast learner who is not afraid to take on new challenges.
  • Excellent communication and organizational skills, with the ability to prioritize and manage workload effectively.

Preferred Qualifications

  • Experience working in a retail or app technology company.
  • 2+ years of customer service experience, with a proven track record of delivering exceptional results.
  • Experience providing customer service across multiple channels, including social media and review sites.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible working hours and a hybrid working model.
  • A comprehensive health and wellbeing package.