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ServiceNow Architect

2 months ago

London, Greater London, United Kingdom N Consulting Ltd Full time

Job Title: ServiceNow Architect

Job Summary:

N Consulting Ltd is seeking a highly skilled ServiceNow Architect to lead the implementation and continuous improvement of our client's ServiceNow landscape. As a key member of our team, you will provide vision and leadership in the architecture, design, and implementation of innovative and differentiated service management offerings.

Key Responsibilities:

  • Design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global ServiceNow landscape.
  • Develop and implement Service Portal designs, including custom applications.
  • Develop and maintain ServiceNow scripting, including Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, and Email Inbound.
  • Design and implement REST and SOAP-based integrations, scripted REST and SOAP API creation.
  • Define coding standards, lead upgrades, and health scans.
  • Lead technical governance boards and solution reviews.
  • Design end-to-end solutions to customer requirements.
  • Support custom applications development and migration.
  • Support Virtual Agent configuration and development.
  • Develop ServiceNow Mobile app solutions.
  • Worked on ITSM, CSM, HRSD, GRC, and ITBM modules.
  • Advanced knowledge of CSDM and CMDB.
  • Knowledge of integration Hub and flow designer is a MUST.
  • Excellent knowledge of ServiceNow Best Practices, Custom apps, App Engine, and PA.
  • Active CTA/CMA is mandatory.

Requirements:

  • 8+ years of relevant experience with ServiceNow required.
  • At least 2 of the below required along with an Active CTA or CMA:
    • CIS – ITSM certification preferred.
    • Certified Application Developer (ServiceNow) preferred.
    • CIS – Risk and Compliance certification preferred.
    • CIS – Human Resources certification preferred.
    • CIS – Risk and Compliance certification preferred.
    • CIS – CSM certification preferred.
    • CIS – Security Incident Response certification preferred.
    • CIS – Vulnerability Response certification preferred.
  • Thorough understanding of ITIL frameworks and ITIL Foundations certification preferred.
  • Bachelor's degree or equivalent combination of education and experience.
  • Excellent collaboration skills, including analysis, brainstorming, communication, and teamwork.
  • Self-starter and innovator with a willingness to lead.