Technical Support Team Lead
1 week ago
**Technical Support Team Lead**
- £30,000 + benefits, wellbeing, training & development.
- Hybrid working.
**About the Role**
We are seeking a highly skilled and experienced Technical Support Team Lead to join our team at Spectrum IT Recruitment. As a Technical Support Team Lead, you will play a crucial role in providing 2nd line technical support for business customers.
**Key Responsibilities**
- Provide 2nd line technical support for business customers via a mix of communication channels.
- Support and mentor a small team of 2 support advisers.
- Manage team ticket performance using a Freshdesk ticketing system.
- Troubleshoot and resolve potential hardware and software issues effectively and efficiently.
**Requirements**
- Previous experience of handling B2B technical queries in a Technical Support Helpdesk role or Managed Service Provider.
- A genuine passion for tech combined with solid IT technical knowledge and relevant qualifications, such as CompTIA A+ and CompTIA Server.
- A passion for providing exceptional customer service.
**What We Offer**
- Non-corporate, relaxed dress code.
- Music.
- Hybrid working.
- Subsidised food.
- Advocates of well-being and mental health.
- Charity days.
- Social events and team building activities.
**About Us**
We strive to create a happy and healthy workforce that loves their job and the company. We believe in providing a supportive and inclusive environment that allows our employees to thrive.
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