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Senior Patient Advice and Liaison Service Case Manager
2 months ago
We are seeking a highly skilled and experienced Patient Advocacy and Support Specialist to join our team at Cambridge University Hospital NHS Foundation Trust. As a key member of our Patient Advice and Liaison Service (PALS), you will play a vital role in ensuring that our patients receive the highest level of care and support.
Key Responsibilities- Provide a high-quality PALS service to patients, their families, and carers, responding to concerns, enquiries, and requests for advice.
- Manage a caseload of PALS cases, resolving issues to the satisfaction of the enquirer and identifying lessons learned and action taken to improve patient care and experience.
- Work closely with multi-professional teams to provide advice and support to patients and their families, helping them to navigate the healthcare system.
- Develop and maintain close links with external bodies that support service users, promoting a collaborative approach to patient care.
- Contribute to the development and implementation of policies and procedures to improve patient experience and outcomes.
- Provide training and support to staff on patient advocacy and support, promoting a culture of patient-centered care.
- Education to degree level or equivalent in a relevant field, such as healthcare or social care.
- Experience of working in a healthcare setting, with a strong understanding of the NHS and its policies and procedures.
- Excellent interpersonal, communication, and negotiation skills, with the ability to work effectively with patients, families, and staff at all levels.
- Ability to work independently and as part of a team, with a strong commitment to patient-centered care and a patient advocacy approach.
- Knowledge of patient services and pathways, as well as experience of working with QSiS (Datix) database and Epic systems.
As a Patient Advocacy and Support Specialist at Cambridge University Hospital NHS Foundation Trust, you will have the opportunity to work in a dynamic and supportive environment, with a strong commitment to patient-centered care. We offer a competitive salary and benefits package, as well as opportunities for professional development and career progression.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about patient advocacy and support, and have the skills and experience to succeed in this role, we encourage you to apply.
