Administrative Assistant

4 weeks ago


Ely, Cambridgeshire, United Kingdom NHS Full time
Job Title: Booking Administrator - Community Diagnostic Centre

We are seeking a highly organized and customer-focused individual to join our team as a Booking Administrator at the Community Diagnostic Centre in Ely.

As a key member of our administration team, you will be responsible for managing patient appointments, responding to enquiries, and providing excellent customer service to patients and colleagues.

The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong attention to detail.

Main Responsibilities:
  • Manage and coordinate patient appointments for diagnostic tests
  • Provide clear and concise information to patients via phone, email, or in-person
  • Accurately input and update patient information into the booking system
  • Respond to and resolve patient queries or complaints in a professional and empathetic manner
  • Use relevant software systems to manage appointments and handle cancellations, no-shows, and changes efficiently
Requirements:
  • Educated to GCSE level or equivalent
  • NVQ Level 2 Customer Service / Business Admin / ITQ or equivalent
  • Admin or equivalent experience
  • Excellent communication and customer service skills
  • Ability to work effectively in a fast-paced environment
  • Strong attention to detail
Working for the NHS:

The NHS is a world-leading healthcare organization, and we are proud to be part of it. As a Booking Administrator, you will be working in a dynamic and supportive team, contributing to the delivery of high-quality patient care.

We offer a competitive salary, excellent benefits, and opportunities for career development and growth.

If you are a motivated and customer-focused individual who is passionate about delivering excellent patient care, we encourage you to apply for this exciting opportunity.



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