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Financial Services Dispute Resolver
2 months ago
Job Title: Financial Complaints Resolution Specialist
Job Summary:
We are seeking a skilled Financial Complaints Resolution Specialist to join our legal team at Anglian Home Improvements. As a key member of our team, you will be responsible for managing and resolving customer complaints related to financial products and services.
Key Responsibilities:
- Complaint Resolution: Manage and resolve customer complaints in a fair and timely manner, ensuring a high level of customer satisfaction.
- Investigation: Conduct thorough investigations by gathering and analysing relevant data, liaising with internal teams, and reviewing transaction records.
- Customer Communication: Provide clear, concise explanations to customers about the resolution process and outcomes.
- Regulatory Compliance: Ensure all complaint handling processes comply with industry regulations, requisite legislation, and company policies.
- Reporting: Prepare detailed reports and maintain accurate records of complaints and resolutions.
- Continuous Improvement: Analyse complaint trends and provide feedback to improve products, services, and internal processes.
Requirements:
- Experience: Experience or skills in a complaints handling role within the financial services industry.
- Qualifications: 2.1 or 2.2 degree or equivalent.
- Knowledge: Strong understanding of financial products, debt recovery, case management services, and relevant regulations.
- Skills: Excellent communication, problem-solving, and analytical skills. Ability to handle sensitive situations with empathy and professionalism.
- Attention to Detail: Ability to meticulously document complaints and actions taken.
- Team Player: Ability to collaborate with various departments to resolve issues effectively.
Benefits:
- Competitive Salary
- 31 days holiday, increasing to 33 days after 2 years of service, plus have your birthday off
- Paid time off annually to volunteer
- Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
- Heavily discounted group discount scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities.
