About The Ritz London: Nestled between the vibrant Piccadilly and the serene Green Park, The Ritz London epitomizes luxury with its exquisite accommodations, Michelin-starred dining, and globally acclaimed Afternoon Tea.

Role Overview: The ideal candidate will possess a strong dedication to providing outstanding service to our esteemed guests while upholding the prestigious 5-star standards of The Ritz London.

Key Responsibilities:

• Deliver exceptional service to clients and guests, ensuring all amenities and requests are meticulously managed.
• Anticipate guest needs and respond proactively to ensure a seamless experience.
• Collaborate closely with various departments, including Housekeeping, Room Service, Reception, and Concierge, to maintain the highest standards of service.

Qualifications:

• Exceptional customer service skills and a high level of discretion.
• Proficient command of the English language, both verbal and written.

Benefits:

• Highly competitive salary within the luxury hotel sector.
• Instant recognition and rewards program.
• 28 days of holiday, inclusive of public holidays.
• Opportunities for learning and professional development.
• Employee discount programs for Ritz products and external services.
• Complimentary laundry service for uniforms.
• Free meals during shifts.
• Engaging social events and activities.
• Season ticket loan options.
• Access to the CODE Hospitality App.
• Wellness treatments, including massage and podiatry services.
• Pension scheme.
• Support for mental health through an employee assistance helpline.
• Training fund assistance.

Eligibility: In accordance with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK or must secure the necessary permits prior to application.