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Branch Operations Supervisor

3 months ago

Guildford, Surrey, United Kingdom WH Smith Retail Holdings Limited Full time

Position Overview

Key Responsibilities

  • Foster a customer-centric environment that consistently seeks to enhance operational efficiency.
  • Guarantee that all personnel provide a courteous and professional service to every client.
  • Engage actively within the branch alongside the team.
  • Optimize opportunities to boost sales and increase customer traffic.
  • Ensure adherence to all applicable regulations and compliance training requirements.
  • Propel the team to meet both individual and collective objectives, including sales, inventory control, waste management, cash handling, and labor costs.
  • Collaborate closely with the Store Manager to pinpoint cost-saving strategies and sales opportunities through a thorough analysis of financial statements.
  • Assist the Store Manager in managing the employee lifecycle, from hiring to performance evaluations, training, and disciplinary actions.

Qualifications

  • Demonstrated experience in a managerial role within the retail sector.
  • Familiarity with profit and loss statements.
  • Previous success in meeting challenging targets while adhering to strict budgetary constraints.
  • Experience in facilitating the achievement of store goals, including maximizing sales and minimizing losses.
  • Ability to coach and mentor team members to enhance their performance.
  • Exemplify leadership by establishing high standards for the team.