We are seeking a highly skilled and motivated JML Technician to join our team. As a JML Technician, you will be responsible for providing end-to-end support for the Joiners, Movers and Leavers process, escalated issues, user engagement, and other IT support activities in a rapidly changing IT environment.

• Support the end-to-end Joiners, Movers and Leavers process, including user account creation, amendments, and deletions, laptop build, procurement, and applicable asset and license management.
• Elevate first-line JML support for UK&I employees, logging and escalating calls within the ticketing system, and responding to tickets logged into the systems by end-users.
• Collaborate with the JML Team Leader and the business to deliver exceptional customer service, effective response times, and provide expert insight into general support issues, enforcing quality of service guidelines.
• Contribute to the development of internal IT procedures for the business.
• Assist in creating new user accounts, changes/leavers, and associated setups.
• Provide support to business users when setting up end-user equipment, including legacy equipment not under contractual support with third parties.
• Offer training to end-users when logging onto/accessing end-user equipment for the first time.
• Maintain awareness of Information Security practices, reporting issues and concerns to the JML Team Leader.

• Customer-focused with the ability to develop mutually beneficial, trusting long-term relationships with customers and stakeholders.
• Analytical and comfortable decision-making, making good decisions based on sound analysis despite incomplete or conflicting data.
• Proactive, able to challenge the status quo, present ideas, and position new approaches to the business and IT.
• Collaborative, developing cooperation and teamwork while participating in a group, working toward solutions that generally benefit all involved parties.
• Excellent communication and interpersonal skills, with the ability to build lasting relationships with colleagues, customers, and suppliers.

We believe that great work and dedication should be rewarded. That's why we offer a range of benefits, including:

• 25 days holiday (plus bank holidays), pro-rated for part-year service.
• A set of core benefits, designed with your health and financial protection in mind:
  • Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen.
  • Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury.
  • Contributory pension scheme - 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025.
  • Access to a Healthcare Cashplan, which gives you access to a variety of health-related benefits.
• Access to a host of lifestyle and financial benefits that you can choose from:
  • Discounts on gym membership across the UK.
  • Salary sacrifice schemes - Travel Insurance, Cycle to Work, Car leasing, Technology purchase.
  • Access to discounted personal health policies - Critical illness, private medical, dental plans.
  • A range of insurance products available commission-free, including home, motor, travel, and specialist vehicles.
  • Access to hundreds of high-street retailer discounts.
  • Employee Assistance Programme (EAP) to support employees outside of work.

We value diversity and are looking for individuals who share our values:

• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.