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Sales Support Coordinator

2 months ago


Letchworth, Hertfordshire, United Kingdom Hales Group Limited Full time
Sales Support Administrator

We are seeking a highly organized and customer-focused Sales Support Administrator to join our dynamic team at Hales Group Limited. As a key member of our sales operations team, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Customer Engagement: Provide timely and effective resolutions to customer inquiries, addressing issues related to invoices, deliveries, and other concerns.
  • Order and Specification Management: Accurately compile specifications, maintain company records, and process customer orders, quotations, and invoices with precision.
  • Sample and Artwork Coordination: Ensure timely dispatch of manufactured samples and manage follow-ups efficiently, overseeing artwork requests and liaising with customers and the Production Department.
  • Building Customer Relationships: Foster and maintain strong relationships with existing customers, offering expert advice and assistance to secure and grow profitable business.
  • Product Knowledge and Quality Assurance: Develop a deep understanding of our full product range, adhering to and being knowledgeable about all relevant sections of the company's Quality Manual and operating procedures.
  • General Duties: Perform additional tasks as needed to support the team and company objectives.

What We Offer: A comprehensive training program, including on the SAP system, directly from our Sales Office Manager, a collaborative team environment, and a competitive salary of £24,000 per annum.