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Team Operations Supervisor
3 months ago
Job Overview
Are you an enthusiastic leader capable of inspiring and guiding your team to excel in performance and quality outcomes? Do you possess the skills to navigate change and motivate your team to unlock their full potential? If you thrive in a dynamic, challenging environment and wish to influence service delivery while enhancing customer experiences, we invite you to explore this opportunity.
Position Summary
The Driver and Vehicle Licensing Agency (DVLA) is responsible for the regulation of drivers and vehicles in Great Britain, including the management of vehicle tax collection and enforcement across the UK. This role presents an exciting chance for dedicated and proactive individuals to lead operational teams within a customer-centric setting. You will foster strong collaborative relationships with colleagues and stakeholders, ensuring your team delivers exceptional customer service while meeting key performance indicators.
Key Responsibilities
- Effectively manage, coach, and enhance team performance, taking ownership of outcomes related to customer service quality and operational efficiency.
- Oversee team attendance, performance, and conduct in accordance with established management policies and procedures.
- Identify and implement improved operational practices, driving a culture of continuous enhancement.
- Develop personal capabilities in managing workplace change, while effectively communicating and supporting staff during transitions.
Working Hours
Successful candidates may be required to work within the following shift patterns:
- Between 8am and 6pm, Monday to Friday.
- Shift work between 8am and 7pm, Monday to Friday, with occasional Saturday shifts from 8am to 2pm.
- Shift work between 10am and 7pm, Monday to Friday, with occasional Saturday shifts from 8am to 2pm.
Some positions may necessitate occasional travel and overnight stays to manage remote teams. Flexibility in working hours is essential to meet business needs.
Additional Information
We welcome applications from individuals seeking full-time, part-time, or job-sharing opportunities. Full-time roles consist of 37 hours per week, with a minimum requirement of 30 hours per week over five days for part-time candidates. While future flexibility may be possible, it cannot be guaranteed at this time.
Candidate Profile
The ideal candidate will be a passionate and motivational leader, adept at guiding a team to deliver exceptional customer service while achieving performance targets and maintaining high-quality standards. You will advocate for change and foster a positive, pragmatic approach to leadership, driving continuous improvement and meeting key performance indicators.
Strong communication and interpersonal skills are essential, enabling you to engage effectively with others and build lasting, positive relationships. You will demonstrate resilience and professionalism in a fast-paced operational environment.
If you do not currently hold the Operational Delivery Profession qualification(s), you must be willing to pursue these upon appointment.
Benefits
As part of the Civil Service, you will have access to a wide range of benefits, including:
- Tailored learning and development opportunities.
- Flexible working arrangements to promote a healthy work-life balance.
- Generous employer pension contributions.
- 25 days of annual leave, increasing by one day each year up to a maximum of 30 days pro rata.
- Access to a staff discount portal.
- 24-hour Employee Assistance Programme offering confidential support and advice.
Explore the many advantages of working with the DVLA for further information.
