Expert Claims Manager

1 month ago

Liverpool, Liverpool, United Kingdom PIB Insurance Brokers Full time
Senior Claims Handler - Financial Lines
Position Overview: Claims Handler - Financial Lines
Hybrid Work Model - 3 Days Onsite, 2 Days Remote
This position is ideal for an individual eager to advance in the insurance sector, preferably someone who is CII certified or pursuing this qualification. The candidate should be adept at managing multiple tasks and possess a solid understanding of Professional Indemnity, Directors & Officers (D&O), and Errors & Omissions (E&O) insurance. You will prioritize customer satisfaction, employing methodologies such as Know Your Customer (KYC) and Treating Customers Fairly (TCF), while managing claims in accordance with compliance standards, FCA regulations, and company policies.
As the organization expands, numerous opportunities will arise to engage in exciting projects.
Key Responsibilities:
  • Oversee claims across various Financial Lines products, ensuring service excellence is achieved and maintained.
  • Maintain an organized diary system for all claims, ensuring timely follow-ups as necessary.
  • Develop and uphold a comprehensive understanding of the Acturis system.
  • Provide the broking team and clients with necessary claims data and reports.
  • Ensure that complex claims are processed according to group protocols.
  • Acknowledge all new claims to clients and insurers, keeping clients updated and striving for optimal outcomes.
  • Generate claims management information and reports as needed.
  • Meet with clients to present claims information when required.
  • Perform additional duties as assigned by management on an as-needed basis.
  • Manage personal Continuing Professional Development (CPD) to keep skills and knowledge current.
Required Experience:
  • Extensive knowledge of Professional Indemnity, D&O, and/or E&O claims handling, with a strong grasp of insurance claims processes.
  • Commitment to delivering outstanding customer service, applying TCF and KYC principles.
  • Familiarity with the Acturis system is desirable but not mandatory; proficiency in MS Excel, Word, and Outlook is essential.
  • CII certification or working towards it is preferred.
  • Exceptional organizational skills and time management abilities.
  • A proactive, problem-solving mindset with meticulous attention to detail.
  • Strong verbal and written communication skills.
Additional Information:
Alongside a competitive salary, we offer a comprehensive benefits package, including:
  • Generous holiday allowance with the option to purchase additional days.
  • Death in Service benefit equivalent to four times the salary.
  • Company pension scheme.
  • On-site parking.
  • Extensive maternity and paternity leave policies.
  • A flexible benefits program allowing customization of your overall package.
  • Access to discounts on technology, entertainment, travel, and more through our benefits portal.
  • Referral bonuses.
  • Discounted rates on PIB products.
  • A robust employee benefits and wellness program, including financial management support, cycle-to-work schemes, counseling, health screenings, and more.
  • A variety of discounts, including a kids pass for access to numerous attractions and activities.
  • Comprehensive learning and development opportunities, including professional study options and apprenticeships.
  • Participation in PIB Community Trust for charitable fundraising initiatives.
  • Commitment to reducing environmental impact through various sustainability measures.
Why Join Us?
PIB Insurance Brokers is a forward-thinking insurance brokerage that attracts professionals with extensive experience in the insurance industry. We offer expertise across a wide range of sectors, including professions, property, construction, transportation, trade credit, real estate, leisure, and charities.
This is an exciting opportunity to become part of our team in one of our offices across the UK. Collaboration is central to our operations, and we believe that working together enhances the experience for our customers, our business, and our employees.
As part of PIB Group, we benefit from the strength and resources of a larger organization, which enhances the experience for both our employees and clients.
We take pride in our achievements and growth, having received numerous industry accolades. If you seek a company that genuinely values its people, we encourage you to explore opportunities with PIB. We uphold a flexible working policy and are committed to fostering a diverse and inclusive workforce.

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