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Night Manager

2 months ago

Liverpool, Liverpool, United Kingdom RBH Hospitality Management Full time

Hotel Operations Role

At RBH Hospitality Management, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality.

We are passionate about the industry and always on the lookout for new talent to join us on our journey. As a Night Manager, you will be responsible for overseeing the operations of the hotel during nighttime hours, ensuring guest satisfaction, safety, and security.

Key Responsibilities

  • Perform nightly audit procedures to reconcile daily transactions and prepare reports for management, ensuring billing and accounting procedures are accurate.
  • Supervise night staff effectively, providing training to ensure a high level of customer service is provided.
  • Work alongside the Front Office Manager to manage staff performance.

Requirements

  • Previous experience in hotel operations, preferably in a managerial role.
  • Strong customer service skills with the ability to handle guest inquiries and complaints effectively.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and make decisions in a fast-paced environment.
  • Knowledge of Opera and basic accounting principles.

What We Offer

  • Discounted hotel room rates for you and your friends & family.
  • Extra days holiday for your birthday.
  • Flexible working arrangements.
  • Pension.
  • Free meals on duty saving you over £1000 per year.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.

International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.