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New Product Launch Specialist

2 months ago

Saffron Walden, Essex, United Kingdom Saffron Building Society Full time
About the Role

We are seeking an exceptional Product Manager to lead our New Product Development (NPD) efforts at Saffron Building Society. As a key member of our team, you will be responsible for delivering commercial growth and ensuring we meet complex customer needs through NPD.

Key Responsibilities
  • Strategic Leadership: Develop and execute the NPD strategy and roadmap, involving multiple new product launches a year and a rolling series of lending policy & criteria enhancements.
  • Product Development: Work with colleagues across the Society to identify customer needs, size business opportunities, assess risk, design solutions, and deliver them to market.
  • Regulatory Awareness: Maintain excellent awareness of regulatory, political, and economic developments to identify, support, and recommend enhancements to our existing range and to identify new opportunities & threats.
  • Collaboration: Build excellent working relationships with internal partners to deliver NPD smoothly, on-time, and on-budget, including working with Change, IT, Risk, Retail, Business Development & Marketing Teams.
  • External Partnerships: Build good relationships with external partners, such as sourcing systems and data insight providers, to enhance the Society's customer understanding and ability to identify market opportunities.
  • Approval and Implementation: Manage the approval of all NPD through key committees and implementation groups, ensuring all proposals are supported by full commercial analysis and operational evaluation.
  • Customer Focus: Ensure all new products land perfectly for our members by identifying and prioritizing new product solutions that meet customer needs across mortgages and savings.
  • Project Management: Project manage all NPD launches and lending policy/criteria enhancements through the Society's processes.
  • Communication: Ensure all relevant staff are fully briefed on product details and changes in a timely & accurate manner.
  • Marketing and Promotion: Liaise with Marketing and Business Development colleagues to ensure appropriate launch and promotion of products.
  • Expert Consultancy: Provide expert consultancy to other teams (e.g., operations, sales) when necessary.
  • Problem Resolution: Demonstrate proactive and customer-focused problem resolution for products.
  • Technical Understanding: Understand Saffron's technology and associated processes in order to trade & service products successfully.
Requirements
  • Mortgage Market Knowledge: The mortgage market and lending practice, including risk considerations for NPD within a regulated financial services environment.
  • Commercial Awareness: Commercial awareness and ability to quantify a commercial benefit (e.g., business cases).
  • Influencing and Negotiation: Influencing and negotiation skills, supported by excellent written and verbal communication.
  • Project Management: Project management and ability to manage multiple projects at the same time.
  • Data Analysis: Sources of customer insight & data, with ability to analyse numerical data.
What We Offer
  • Performance Related Recognition Scheme
  • Annual Bonus
  • Pension 5% Employee and 8.5% Employer
  • Physical, Mental and Financial Wellbeing support
  • Life Assurance & Income Protection
  • Holiday Exchange