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Bar Operations Manager

2 months ago

Birmingham, Birmingham, United Kingdom Clays Venues Full time

About Clays Venues

Clays Venues is a leading provider of indoor clay shooting experiences and cocktail bars. We bring the thrill of a British clay target shooting weekend to the heart of the city, offering a unique twist on Olympic clay shooting that makes the sport safe, fun, and accessible for everyone.

Our Mission

We strive to create an amazing experience for our guests, delivering fun, thrill, wonder, and joy while exceeding expectations. Our goal is to make a positive, sustainable impact on our world, our team, our guests, and our industry.

Job Summary

We are seeking a highly experienced Bar Manager to join our team at Clays Venues. As a key member of our operations team, you will be responsible for overseeing daily bar operations, ensuring smooth and efficient service, and implementing Clays standard operating procedures for bar colleagues.

Key Responsibilities

  • Operational Management:
    • Oversee daily bar operations to ensure smooth and efficient service.
    • Implement Clays standard operating procedures for bar colleagues.
    • Ensure compliance with health, safety, and hygiene regulations.
    • Maintain bar equipment and utensils, ensuring they are in good working order.
    • Plan and execute the menu in accordance with Clays F&B Strategy.
    • Coordinate with suppliers to ensure timely delivery of quality ingredients.
  • Our Team:
    • Recruit, train, and mentor bar colleagues, fostering a positive work environment.
    • Ensure Clays performance reviews (IMPACT Chats) are being managed effectively by our policy.
    • Schedule and manage bar colleague shifts to ensure adequate coverage.
    • Promote Clays Behaviours and effective communication within the bar and with front-of-house colleagues.
    • Support colleague development through ongoing training via Clayers Academy.
    • Ensure colleague compliance with company policies and procedures.
  • Guest Experience:
    • Ensure that all drinks are prepared and presented to the highest standard.
    • Monitor guest feedback and make adjustments in service as needed.
    • Interact with Clayer colleagues to gain feedback and ensure guest satisfaction.
    • Address and resolve any guest complaints or issues promptly and effectively.
    • Maintain a focus on providing exceptional beverage experiences for all guests.
  • Financial Management:
    • Develop and manage the bar budget, including labour and beverage costs.
    • Monitor and control beverage inventory, minimising waste and managing stock levels.
    • Analyse financial reports to identify areas for cost savings and efficiency improvements.
    • Negotiate with suppliers to secure the best prices for quality ingredients.
    • Ensure adherence to budgetary constraints and financial targets.
    • Implement cost control measures without compromising on quality.
  • Marketing and Promotion:
    • Collaborate with the marketing team to develop and promote special menus and events.
    • Assist in content creation for promotional materials, including social media.
    • Participate in marketing initiatives to increase the visibility and reputation of Clays.
    • Accountable for the execution of Clays 3 key seasons, Sunshine Months, Moonlight Months and Festive Period.
    • Act as a brand ambassador, maintaining the Clays beverage reputation.
  • Administrative Duties:
    • Maintain accurate records of bar operations, including inventory logs and financial reports.
    • Ensure compliance with all legal and regulatory requirements.
    • Prepare and submit required reports promptly.
    • Manage bar documentation, including recipes, training materials, and safety procedures.
    • Oversee beverage safety and hygiene audits.
    • Execute bar policies and procedures.
    • Determine local suppliers in line with our F&B Strategy.

Requirements

  • Mental Health First Aid (not essential).
  • WSET Level 2 (not essential).
  • Fire Warden (not essential).
  • First Aid (not essential).
  • New Opening Experience (not essential).
  • Food Hygiene Level 3
  • Health and Safety Level 3
  • 3 years of experience in a similar position is desirable.
  • Always looking for opportunities to improve your knowledge and abilities.
  • Passionate about hospitality and creating amazing experiences.
  • A keen eye for detail with excellent written and verbal communication skills.
  • Ability to build lasting relationships with colleagues and clients.
  • Honest with strong moral principles.
  • Take initiative, solve problems calmly, and work well under pressure.
  • Be a mentor, a proven high-performing people manager with a track record of developing talent.

What We Offer

We value our colleagues greatly and want everyone to feel rewarded. Our great benefits include:

  • Competitive Salary: A base salary of £34,000 with on target earnings of £43,000 which is made up from an on target performance related bonus plus Tronc service charge.
  • Holiday: 32 working days' holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
  • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
  • Paid Breaks: We value your time and ensure you're compensated for your breaks.
  • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
  • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays.
  • Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
  • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
  • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
  • Volunteer Day: A paid day off annually to give back to your local community.
  • Birthday Gift: Choose a special gift to celebrate your birthday.
  • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
  • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
  • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
  • Meals Provided: Free meals for colleagues working operational shifts.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about hospitality and creating amazing experiences, we encourage you to apply for this exciting opportunity.