ICT Support Specialist
4 weeks ago
Join our team of IT professionals and contribute to the success of our organization by providing exceptional technical support to our customers.
Key Responsibilities:
- Deliver excellent customer service through various communication channels.
- Document and log all customer interactions and actions in our ticketing system.
- Develop and maintain customer-facing tools and documentation to facilitate self-service.
- Collaborate with other service desks and IT professionals to ensure a consistent service delivery.
Requirements:
- Currently enrolled in an undergraduate degree program and returning to university after the placement.
- Required or requested to take an industrial placement year.
- Able to commence employment in summer 2025.
- A proactive approach to problem-solving, including the ability to ask relevant questions and analyze evidence.
How to Apply:
Online applications are preferred. Assessment will be based on the content of your submitted covering letter and CV.
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