Director of Client Services

1 month ago


West Midlands Combined Authority, United Kingdom Quest Diagnostics Full time
Director of Client Services

Quest Diagnostics is seeking a seasoned professional to lead our Client Services team. As a Director of Client Services, you will be responsible for overseeing client relationships, identifying growth opportunities, and developing strategic solutions to enhance our services.

Key Responsibilities:
  • Provide strategic guidance to client organizations to expand Quest services within their organization
  • Partner with executive leaders to identify opportunities for optimization and strategic solutions
  • Lead post-program reviews and create improvement plans for subsequent delivery
  • Manage workforce planning to account for seasonal volume spikes
  • Develop and implement coaching and performance management plans for the client engagement team
Requirements:
  • 5+ years of experience in client services or pharmaceutical industry
  • Bachelor's degree; advanced degree/MBA preferred
  • Demonstrated interest in Life Science ecosystem
  • Working knowledge of Microsoft Word, Excel, Google Products, and Outlook
  • Working knowledge of Salesforce or similar CRM platforms
  • Travel up to 50% domestically
What We Offer:
  • Opportunity to work with a leading provider of diagnostic testing and information
  • Collaborative and dynamic work environment
  • Professional development opportunities

Quest Diagnostics is an Equal Opportunity Employer. We value diversity and inclusion in the workplace.



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